Customer Care

In addition to the reliability of its products, Elan City is also renowed for its responsiveness:

In 2014/2015, 94% of clients applications were processed instantly or within the day.

All Elan City products offer a 2-year warranty on parts and labor. Factory return of the products is also included.

Our technical team is available for:

To ensure you the latest functionalities and enhancements of our software, Elan City offers free and unlimited download for software updates.

During and after the warranty period, benefit from comprehensive service contracts including:

Extension of the warranty on part and labor
Automatic supervision of the devices by GPRS
Automatic update of software to benefit from the latest innovations and functionalities.

About us