Customer Care

In addition to the reliability of its products, Elan City is also renowed for its responsiveness:

In 2014/2015, 94% of clients applications were processed instantly or within the day.

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Your urban displays or radar speed signs require maintenance?

Contact us !

2-Year Warranty

All Elan City products offer a 2-year warranty on parts and labor. Factory return of the products is also included.

  • Radar speed signs
  • Information displays
  • Passenger information displays

Quick Response

Our technical team is available for:

  • Product training
  • Installation support
  • Software support

Free Software Updates

To ensure you the latest functionalities and enhancements of our software, Elan City offers free and unlimited download for software updates.


Customer Care

During and after the warranty period, benefit from comprehensive service contracts including:

  • Extension of the warranty on part and labor
  • Automatic supervision of the devices by GPRS
  • Automatic update of software to benefit from the latest innovations and functionalities.

A few numbers we’re proud of:


continents covered


units installed


total countries



A message to our customers regarding the COVID-19 pandemic

During the COVID-19 global pandemic, Elan City has put into place all necessary measures to maintain our production and services. Our sales and tech teams are available by email and phone to support you in your projects.